FAQ
General
Where are you located?
Everything from start to finish is created with love, by hand, in coastal Maine.
I’m local, can I pick up my order instead of paying for shipping?
Yes! Local pick ups can be made in Portland, ME at our retail shop at 201 Federal St !
Are your serving boards food safe?
Of course ! The resin is safe for food contact - smother your board board with all your favorite goodies and snacks! Don’t forget to send us pictures of your beautiful creations for a chance to be featured on one of our pages!
How do I take care of my resin serving boards?
Hand wash only - do NOT put in the dishwasher. It is great to condition your board with a food safe oil after every few uses. When the wood starts to look dull, you know it needs to be conditioned ! Mineral oil is a great food safe option, coconut oil, or any wooden cutting board oil you may have at home already!
Where do you source your wood from?
All wood is sourced from local Maine lumber yards! All pieces are handmade in our very own wood shop ! You'll never find wood in our shop from overseas.
Restocks
When will my favorite item be back in stock?
The best way to stay up to date with online shop restocks is to subscribe to the email list. You can do so by filling out the subscription form that pops up when first clicking lamareeart.com or by simply filling out the contact form.
There is only one online, how can I order two?
Stop in at our new brick and mortar in the Portland, ME Old Port at 201 Federal Street ! We have many additional pieces available in person
Commissioned Work
I want a commission piece but how ? And how long will it take for me to get it?
Pease click contact and fill out the appropriate information telling us a little bit about the project you're looking for. A 50% deposit is required to start while the remaining 50% and applicable shipping charges are due at completion. No artwork ships without being paid in full.
Returns
Do you accept returns?
Return Policy
At La Marée, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not delighted with your item, we offer a straightforward return policy:
Conditions for Return
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Exchange for Store Credit: All returns will be processed as exchanges for store credit. We do not offer cash refunds.
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Return Window: Items must be returned within 10 days of the original purchase date to qualify for store credit.
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Original Receipt: Please ensure that you have the original receipt at the time of return to facilitate the process.
Store Credit Details
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Usage: Store credit can be used for purchases both online and in-store, providing you with maximum flexibility.
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No Expiration: Our store credit has no expiration date, allowing you to use it at your convenience.
We appreciate your understanding and support as we continue to provide unique, handcrafted items. If you have any questions or need further assistance, please don't hesitate to reach out!
Custom projects and commissions are not eligible for returns.
Bulk Pricing
Certain size orders may be eligible for bulk discount pricing. This is a great option for corporate holiday gifts. Please fill out the CONTACT ME form if you would like to bulk order.
Wholesale
Do you offer wholesale pricing ?
Yes. Please fill out the contact me form and tell us a little about your shop and where you are located. We do not accept submissions from shops selling similar resin artistry. We do not sell to multiple galleries or shops in the same zip code.
Still haven't answered your question? Contact Me