Shipping

 

I’m local, can I pick up my order instead of paying for shipping? 

Yes! Local pick ups are at our Portland, ME retail shop - you can find us at 201 Federal St !

Do you accept returns? 

At La Marée, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not delighted with your item, we offer a straightforward return policy:

Conditions for Return

  1. Exchange for Store Credit: All returns will be processed as exchanges for store credit. We do not offer cash refunds.

  2. Return Window: Items must be returned within 10 days of the original purchase date to qualify for store credit.

  3. Original Receipt: Please ensure that you have the original receipt at the time of return to facilitate the process.

Store Credit Details

  • Usage: Store credit can be used for purchases both online and in-store, providing you with maximum flexibility.

  • No Expiration: Our store credit has no expiration date, allowing you to use it at your convenience.

We appreciate your understanding and support as we continue to provide unique, handcrafted items. If you have any questions or need further assistance, please don't hesitate to reach out to our friendly customer service team.

 

Custom projects and commissions are not eligible for returns. Full or partial deposits on custom orders are non-refundable - balances may be used towards other purchases.

Who pays for customs fees?

In short, you do. When a package ships internationally, it may be subject to import taxes, customs duties, and/or fees imposed (e.g. handling fees) by the destination country. These charges are typically due once the package arrives in the destination country.

In general, the buyer is responsible for paying the additional costs such as duties, taxes, and customs clearance fees. These charges can vary widely and are often based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

I am unfortunately not able to predict what these will be or if any will be applicable. I am not responsible for any additional charges that may apply after your final purchase.

How much is shipping to my country?

Shipping costs vary widely depending on weight and size of package. Please reach out for a shipping estimate if you are worried or unsure. All domestic purchases of $250 or more ship free! Freight shipments are an exception to this rule.

How long will shipping take to get to my country? 

Shipping times can be inconsistent depending on your region and the time of year. We always do our best to get each piece out in a timely manner particularly around holidays. Although we are not responsible for ship times, please reach out of you have any concerns and we'll do out best to assist you. 

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